Pivot, a communications software company, is launching Pivot 360, a platform for managing instant messaging. The company says the software will make a trader’s workflow and workday easier. Pivot 360 allows users to communicate internally or externally via IM, and can integrate middle office and other applications to ensure any trades or trade-related activities are compliant. Also, Pivot 360 allows users to access market data, news or research from the same window. Pivot’s original product, IM Trader, software that recognizes and captures trades from instant messaging platforms on its network for fund managers and brokers, is incorporated into Pivot 360.
About 85 percent of capital markets firms are using instant messaging, said Pivot’s chairman and chief executive, Lou Eccleston, who joined the company in April from Thomson Financial. Eccleston said the idea is to offer as much information as possible within the confines of one conversation window.
A trader can manage IM conversations with any number of people, send or receive research reports and news stories, and even sweep dark pools for liquidity from one window. Users can initiate phone calls, pull down reports or do transactions without leaving the conversation.
