As a member of the professional services team, Michael Young and his onboarding teammates usher REDI clients from sales through to full set-up. One of my favorite parts of this job is working with unique client solutions and addressing client challenges and finding the best tool for them to accomplish what they need, he told Traders. Its not just phone calls and IMs, Young visits clients as well. We're doing that more and more lately as we get involved in complex setups and dual clearing relationships.
When REDI needs to make a data-driven decision, the firm calls on Jake Ahearn of Business Intel. He helps the finance, operations and client-facing teams by jumping into databases and pulling out pertinent information. In essence were working to implement tools to bring transparency and insights to our firm, which ultimately helps us better service our clients, he said.
When a client has a trading technology challenge that cant be resolved by REDIs Level 1 support team, they go to Ben Ous group. That is key for us. A lot of time we don't fight fires but we provide a value add, he told Traders. Although he mostly stays in the firms office, he and his team will visit the client if they have a problem on-site. According to Ou, the best thing about his job is helping people, providing a solution and if they are happy and satisfied, that makes my day. He added, I like solving problems.
Before a REDI solution goes live, it has to pass through a gauntlet of tests conducted by Michele Martone and her team. As Head of Test Engineering, her mission is to report on the quality of REDI systems and the tools it uses for managing its business. We interface widely with client relations groups, who are talking to the clients all day every day, so we know what and how to test. Martone and her team create positive and negative scenarios and they work closely with developers. We're really on the engineering team so that when we get a piece of software, we understand what it is trying to do and we invoke the test related to that solution, she told Traders.
The morning gaggle of REDI technologists discuss an on-going project.
For a firm that started life as a technology arm inside a major Wall Street firm, REDI appears to be thriving. The independent fintech firm started life inside Goldman Sachs and it has moved that firm's former clients onto its executing broker platform. Almost two years into its life as an independent fintech firm, REDI is hitting its stride. The number of executing brokers available through its trade management platform, REDIPlus, stood at roughly 60 firms before its Goldman spinoff and now includes north of 150 brokers, including all of the bulge brackets. REDI invited Traders onto its floor to chat with its key players.
