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Keeping Watch On the Customer: Video Phones Debut at Bulge-Bracket Firms

Traders Magazine, July 2001

Peter Chapman

Talk is not cheap these days on Wall Street. Some of the world's biggest trading houses are betting big bucks on Jetsons-like video telephones to improve internal and external communication. Deutsche Bank, Goldman Sachs, UBS Warburg, and others have bought software from a small eight-year-old California firm, Avistar Communications, that allows traders, sales people and analysts to see and talk with each other over their computers. A few banks have even installed the technology at customer sites.

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